The essentials in brief:
What happens if I want to return my product because I do not like it?
- No problem. Return right away within 14 days without giving any reasons.
Can I return damaged products? If so, can I get the money back, a credit note or a new product?
- Damaged products can be returned at any time. A damaged product must be returned immediately, in any case within 14 days. It must be indicated right away, though. You must pay for a possible loss of value of the goods only if this loss of value is attributable to a check for the characteristics.You are obliged to bear the costs of the return shipment, if the merchandise delivered corresponds to the merchandise ordered, and if the price of the merchandise to be sent back does not exceed an amount of forty euros or if, where the price is higher, you have at the date of the revocation not yet rendered consideration or given a part payment.
The customer gets his money back without deduction. On request, a credit note can be issued or a new product can be delivered.
Who should I contact if I want to return something? Address to which the product should be returned:
-Juwelier Julius Hampl
Phone +43 512 582086
Do I need or do you bear the shipping costs when returning?
- We will bear the shipping costs.
How long is the time frame to return damaged products?
- For damaged products delivered: It must be indicated to us within 14 days after receipt of the goods.
Must these original packaging be packaged?
- No, not necessarily.
How long do I have a return?
- Within 14 days of receipt.